Guarantee in pelltolra.com

On this matter, the objective of pelltolra.com is to treat the purchases with the maximum rigour, as for the quality of the product and the shopping process and the guarantee period service with the client.

In the case of faulty product, pelltolra.com is responsible for the repairment, replacement or payment (as the case may be) such product. Always without any cost for the client.

The client has to inform pelltolra.com of any disconformity, flaw, defect or issue regarding the purchase received during a maximum period of 20 days since the shipping date of such order.  

Data protection in pelltolra.com

The data protection is a matter of trust and your privacy is of the upmost importance for us. For this reason, we will only use your personal data regarding what it’s established in the present privacy policy. We will only gather data in case of requiring it to enrol business with you. In compliance with the Organic Law 15/1999 of the 13th of December on the Data Protection we inform you that your personal data will be part of our file property of pelltolra.com ran by Pell Tolra SL, receiving a strictly confidential treatment. You can exercise your rights to access, rectification, cancellation and objection to the treatment of your personal data, in the terms and conditions that the LOPD envisages addressing Pell Tolrà S.L – La Riera street, 23, 08302 Mataró (Barcelona) or online@pelltolra.com.

Payment methods

  • CREDIT/DEBIT CARD
    Visa, Visa Electrón, Mastercard.
  • PAYPAL
    You can pay with your credit card through your Paypal account.
  • CASH ON DELIVERY (COD)
    You will pay uniquely when you receive your order. This payment system has a cost of 5€ that you may pay in the moment of receiving your purchase.

We guarantee the security of your credit/debit card. The data is transmitted using encrypted SSL communication. For the payment with Visa and Mastercard only secure e-commerce (SEC) transactions will be accepted. After verifying that the card is committed to the SEC system, the system will contact the bank that has emitted the card so that the customer authorizes the purchase. When the bank confirms the authenticity, the charge will be made in the card. Otherwise, the order will be cancelled.

 

online@pelltolra.com

+34 625 451 117